Metabox™ Notebook Technology

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We have nothing to hide.

You might have noticed that many IT vendors tend to keep quiet when it comes to discussing the terms and conditions of their warranty. In some respects it's almost an elusive topic. For the odd few who boast about their warranty terms, there is also a matching amount of fine print that limits their liability and therefore their cost. Let's face it. warranty is the part where most vendors like to think least about because it's a cost.
Recent trends have seen many of our competitors shift their warranty and service support overseas inorder to cut costs. At Metabox™ we continue to keep our service local and "Australian" because we understand your needs and expectations.
We are not afraid to discuss our warranty policy and we do not promise what we cannot deliver. We aim to be honest and "up front" so that there are no hidden surprises along the way.
Please take the time to read our warranty terms and conditions. You will find that we commit to time frames and methods. As most of our users are businessmen or professionals, we believe time is of the essence. Not necessarily urgency, but the commitment to do as we say and to maintain our promises.

1 Yr Return to Base Expressed Warranty and Service Agreement

Metabox™ warrants its products (notebooks and pre-installed software) to be free from defects in materials and workmanship for a period of 12 months from the date of purchase.

Implied Warranty
The Trade Practices Act(1974) implies warranties and conditions into consumer contracts. These warranties and conditions are independent and are not affected by the warranty offered by Metabox™ as outlined in this document.

Extent of Warranty
This warranty covers all components purchased from METABOX™ except for batteries – see below. During this warranty period METABOX™ will, at their discretion, repair or replace components of the defective product. This warranty does not cover damage or failure due to external causes such as lightning and power surges, fire, abuse or misuse, operating outside of prescribe environments, problems arising from integration of products not supplied by METABOX™ and servicing from technicians not authorised by METABOX™.
METABOX™ will not be liable in any way for the loss or damage arising from the use of their products.

Warranty Service Guarantee
METABOX™ notebooks have a guaranteed repair time frame of 7 business days from the time of receipt of the notebook at our national service center. Within the first 30 days of purchase, every METABOX™ notebook is entitled to a guaranteed time repair time frame of 2 days. This repair time does not include delivery time to and from METABOX™’s national service centre. If METABOX™ is unable to meet this commitment due to unforeseen circumstances a loan unit will be arranged, free of charge, for temporary use whilst the defective product remains in service.

Warranty Repair Procedure
Please call (08) 9486 7166 and speak to an METABOX™ Service Technician. A Service Application form will be sent via your nominated format. Upon receiving your signed agreement you will be issued with a RMA(Return Materials Authorisation) number. You can then make arrangements for delivery of your faulty product to METABOX™’s national service centre at 1011 Hay Street, Perth Western Australia 6000. Upon completion of repairs/replacement within the guaranteed 48hr period, you will be given the choice of free return delivery or picking up the repaired product yourself.

Repeat Failure Policy
If you product exhibits the same symptoms of failure after 2 consecutive repairs over the 12 month warranty period, METABOX™ guarantees a full replacement unit that is equal or better in specification or value to your existing unit. METABOX™ may also offer an upgrade opportunity at reduced cost should the option exist to the benefit of the customer.

Special Conditions for Notebook Batteries
Notebook batteries are considered consumable items and will reduce in operational life over time. METABOX™ warrants all notebook batteries for a period of 6 months and considers a notebook battery defective if it is only sustains an operational time less than 25% of it’s new condition operational time. It is very important to note that notebook batteries are still susceptible to overcharging causing cell damage. In order to preserve the maximum use of your battery, do not continue to charge the battery once it has reached 100% capacity. If you continue to charge your battery once it has reached 100% capacity, you will void the warranty of your battery.

Special Information for “Burnt Pixels” on Notebook LCD Screens
Currently production technology does not guarantee LCD Screens can be produced by without defective or “burnt” pixels. These pixels are described as “dots” or pin-head sized discolorations on your notebook screen as they do not have the ability to display the correct colour your notebook intends. METABOX™ considers any amount of burnt pixels greater or equal to six, dispersed over the LCD, to be warrantable and any amount of burnt pixels greater or equal to three clustered (within 1.5mm radius) together to be warrantable.